Frequently Asked Questions.

The Comprehensive Membership includes unlimited access to Pilates classes, full healthcare coverage through Centric Care, and exclusive Fresh Market benefits with weekly curated wellness products.

Yes, you can add up to 4 dependents to your membership. Each dependent receives the same comprehensive benefits including healthcare coverage and class access.

Your coverage begins on the first day of the month following your enrollment. You'll receive your membership card and welcome package within 1-3 weeks.

There is no waiting period for Pilates classes or Fresh Market benefits. Healthcare coverage has a 30-day waiting period for specialist visits, but primary care is available immediately.

You can cancel anytime with 30 days notice. Your benefits will remain active through the end of your billing cycle.

Book classes through our website or even call to book! Classes can be reserved in advance and cancelled up to 2 hours before start time.

Absolutely. We offer classes for all levels from complete beginners to advanced practitioners. Our instructors provide modifications to ensure everyone can participate safely.

Just bring yourself and water. We provide all equipment including weights, props, and reformers. Grip socks are recommended and available for purchase.

Yes, you can reschedule or cancel up to 2 hours before class time without penalty. Late cancellations may result in a class credit deduction.

Access your benefits through your membership card. Simply present it at any participating provider or pharmacy to receive coverage.

Your digital card is available immediately upon enrollment. A physical card will arrive within 1-3 weeks. Pick up will be available at the studio.

Yes, specialist visits are covered after the 30-day waiting period. No referral is required for most specialists within our network.

Yes, emergency care is covered worldwide. Contact our 24/7 support line for assistance with overseas medical situations.

Members receive monthly digital coupons for curated wellness products. Simply apply your coupon code at checkout for exclusive discounts on premium items.

Orders are available for pickup on Saturdays at our studio location.

Yes, we refresh our Fresh Market selection every week with seasonal wellness products, supplements, and healthy snacks curated by our nutrition team.

Absolutely. Submit product requests through to our email and we'll do our best to source items that align with our wellness standards.